Frequently Asked Questions

My Account and My Order

How do I place an order?

Ordering here is easy. Kindly follow the below steps:

  1. Search, Browse and Select your product
  2. Click “ADD TO CART” at product detail page to add product to your cart.
  3. Add additional products and accessories as per your requirement (If need).
  4. View your final cart
  5. Apply Gift Vouchers/ Certificate or Coupons and click check out button.
  6. Enter your mail address.
  7. Enter your billing and shipping details.
  8. Make payment. All Done!

If you need any assistance give us a call at 88005-12843 between 10 AM to 7 PM - Monday to Saturday. You can also write to


What is my account?

My account helps you to keep a track of all your orders and transactions on GiantMall. You can

  • Update your personal details
  • Track your order
  • Receive regular updates on your order


Is it necessary to have an account?

It is not necessary to have an account to shop with us. You can shop as guest user by providing just your Email ID. Still we recommend you to create one.


How will the order be delivered to me?

We will deliver your product at your doorstep via renowned courier companies.


Do I get an order confirmation?

Yes, we send you the order confirmation via SMS and Email.


Do you take orders over the phone?

No, On receiving your call, we will arrange a call back from our sales team to help you place the order.


How do I check the status of my order?

You can check all information related to your order by clicking on My Account > Orders displayed on top-right corner of the page. You can also enter your Order Number and track the status. You will get an SMS and Email after booking and once the order is dispatched.


Can I buy more than 1 quantity  of the same product?

Yes, you can. All you need to do is increase the quantity in the final cart page (Only if stock is available).


Can I add an item even after I have placed my order?

Sorry, we do not have that option. You can place another order for accessories.


Can I change my billing and shipping details after placing the order?

Change of any kind of personal detail is not possible after placing the order. For any further help kindly call our care team at 88005-12843 between 10 AM to 7 PM - Monday to Saturday.You can also write to




What payment methods can I use?

We accept Credit/Debit card, Net-Banking, UPI and popular wallets including Mobikwik, PayUmoney, FreeCharge, Airtel Money, Ola Money and PayZapp. We also offers Cash On Delivery and EMI On all major Banks Credit Card Includes - Kotak, HDFC, Axis, IndusInd, RBL, ICICI & Amex Credit Cards.

All payment are processed over 128 bit encryption secure socket layer (SSL) for encrypting customer data during transmission. Which is 100% PCI DSS (Payment Card Industry Data Security Standard) compliant & Certified.


How do I pay using my credit card?

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV or CSC number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.


How do I pay using my debit card?

We accept debit cards issued by almost all banks in India. We do not accept international debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.


How do I avail Cash Back offer?

You will receive the Cash Back amount as a refund, in your account / credit card through which the payment has been made, within maximum of 45 working days.

For further clarifications, call 88005-12843 between 10 AM to 7 PM - Monday to Saturday. You can also write to


Is there an EMI option?

Yes, We do have EMI option( from 3 to 24 months) on selected credit cards. Currently EMI option is available with Kotak, HDFC, Axis, IndusInd, RBL, ICICI & Amex Credit Cards only.


Are there any hidden charges?

There are no hidden charges. However, you will be charged interest as per the charges levied by the related bank.


Is it safe to use my debit/credit card for online purchase?

Your online transaction is completely secure. All credit card and debit card payments are processed through secure and trusted payment gateways. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.


What is a 3D secure Password?

The 3D secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively. The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.


How do my payments and charges appear in my statement?

Note: All transactions made by you on our website will be billed/ Charged to you as.


What should I do if my payment fails?

Kindly contact our care team at  88005-12843 between 10 AM to 7 PM - Monday to Saturday. You can also write to



Shipping and Tracking

How long will it take for my order to arrive?

We will take 7–8 working days post payment realization for the order to be delivered at your doorstep.


Are there any shipping charges?

There are no shipping charges (various upon products & seller). Price mentioned in the cart is all inclusive.


Can I expect delivery on all days of the week?

You will get your consignment between Monday to Saturday.


Do you ship internationally?

Currently we ship only in India.


How do I track my order?

You can track your order on Click on ”My Account > Orders” displayed on top-right corner of the page. You can also reach us at , 88005-12843 between 10 AM to 7 P - Monday to Saturday. You can also write to


Tracking number given is not showing any information on the website!

Tracking ID may take up to 24 hours to get activate. Kindly contact our care team at  88005-12843 between 10 AM to 7 PM - Monday to Saturday  or write to us at


I have yet not received my order!

As mentioned above, our orders are shipped within 2-3 working days of the order, and delivered in 7-8 business days from shipping. However in some cases, we may take longer, up to 7 working days, to deliver the order. Due to availability of product, characteristics (weight, type & size) of product, weather condition and address where product is to be delivered and courier company's rules.

Kindly contact our care team at  88005-12843 between 10 AM to 7 PM - Monday to Saturday or write to us at



Cancellations and Return

Can I cancel the order?

If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. In case of cancellation and refund, 3.5% will be deducted from the total amount paid as administrative charges.


What is giantmall’s return policy on?

There could be certain circumstances which are beyond our control where you could receive a damaged / missing product or a product that is not the same as per your original order. We allow return of products for 7 days from the date of delivery at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

* Our call center @  88005-12843 between 10 AM to 7 PM - Monday to Saturday or send an email to with your order number.

The return process of the product can be restricted depending on the nature and category of the product. For more, please refer to our return policy.


How will I receive my refund?

Replacements will be provided based on the manufacturer’s standard policies. Mode of Refund will be Gift Vouchers OR in the FORM of a/c payee CHEQUE payable at Par OR made in the same form that the payment is received, within 15 working days from the date of cancellation of order.



I have forgotten my password!

Please click on Forgot password & submit link to reset password or send mail to


Item bought is available at lesser price now!

Please note Prices advertised on is best offered & competitive. However, depending on market dynamics Price can change at any given point of time without any prior information. There is no policy of price support incase price increase or decrease once the item is bought.



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